At Charity Threads, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our services or visit our website. By engaging with our services, you agree to the terms of this policy.
1. Information We Collect
We collect personal data to provide and improve our services, including:
- Personal Information: Name, email address, phone number, and postal address when you book a collection or contact us.
- Usage Information: When you visit our website, we may collect information on how you interact with it, including IP addresses, browser types, and pages visited.
- Collection Service Data: Information about the items you donate, such as the type of items and their condition, which helps us coordinate collections.
2. How We Use Your Information
We use the data collected for various purposes:
- To Provide Services: To arrange and manage clothing collection services across London and nearby areas.
- Communication: To respond to inquiries, send service-related messages, and provide updates regarding your collection requests.
- Improve Our Services: To enhance our website’s user experience, improve our processes, and ensure a seamless collection service.
- Legal and Regulatory Requirements: To comply with applicable laws, regulations, and guidelines.
- Marketing: With your consent, we may send you information regarding upcoming events, services, or promotions.
3. Data Sharing and Disclosure
We will not share your personal information with third parties except in the following situations:
- Service Providers: We may share your data with third-party companies that help us provide our services (e.g., logistics partners).
- Legal Compliance: If required by law, we may disclose your information to regulatory authorities.
- With Your Consent: We will share your data for marketing purposes only if you have given us explicit permission.
4. How We Protect Your Data
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, or disclosure. Our website is secured using SSL encryption, ensuring that your personal data is transmitted securely.
5. Your Rights
You have certain rights regarding your personal data, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to update or correct your personal data.
- Deletion: You can request the deletion of your data if it is no longer needed for the purpose it was collected.
- Withdraw Consent: If you have provided consent for marketing communications, you can withdraw this consent at any time.
To exercise any of these rights, please contact us at info@collectndonate.co.uk.
6. Cookies
Our website uses cookies to enhance user experience and track website performance. Cookies are small data files stored on your browser when you visit our site. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before sharing your personal information with them.
8. Retention of Your Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please check back periodically to stay informed of any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
Charity Threads
Phone: +44 20 35147684
Email: info@collectndonate.co.uk
Business Hours: Mon – Fri, 9:00 AM – 5:00 PM